How to Contact Us

If you have any questions or concerns about our products, your order, or our company, please don’t hesitate to contact our customer service team.

You can reach us by phone at 252-351-8006, by email at Sales@JVDesignCo.com, or by mail at 435 S. Jimmies Creek Drive Unit 65 New Bern NC, 28562.

Our customer service team is available Monday-Friday from 9am-5pm Eastern Time. We will do our best to respond to your inquiry as quickly as possible.

Thank you for choosing JV Design Co. for your custom apparel and promotional product needs. We look forward to serving you.

Policies

Artwork Request, Ownership, and Uses of Intellectual Property Policy

At JV Design Co., we believe that any artwork created and paid for by the client should be owned by the client. We are committed to providing our clients with high-quality design services, and we want to make sure that our clients have full control over the artwork we create for them.

If you are a client of JV Design Co. and have paid for artwork, you have the right to request a copy of the artwork at any time. We will provide you with the artwork in a format of your choice, such as .Ai, .Psd, .PNG, etc.

We will not produce any products that violate the intellectual property rights of others. This means that we will not create any artwork that infringes on the copyrights, trademarks, or other intellectual property rights of third parties. If we become aware of any potential violations of intellectual property rights, we will take appropriate action, such as ceasing production of the infringing artwork and/ or refunding any payments made by the client.

We also want to make sure that our clients understand that they are responsible for obtaining any necessary permissions or licenses for using the artwork in any way that is not covered by our standard design services. For example, if you want to use the artwork in a commercial product or as part of a marketing campaign, you may need to obtain additional permissions or licenses.

We value our clients and their ownership rights, and we are committed to providing the best possible service. If you have any questions about our artwork policy, please don’t hesitate to contact us. We are happy to help.

Privacy Policy

At JV Design Co., we are committed to protecting your privacy. We want you to feel secure when using our website and purchasing our products. This privacy policy explains how we collect, use, and share your personal information when you visit our website.

When you visit our website, we may collect certain information about your device and your browsing activity, such as your IP address, the type of device you are using, and the pages you visit on our website. This information is collected for security purposes and to improve your user experience. We do not use this information to identify you personally.

We may also collect personal information that you provide to us when you create an account, place an order, or communicate with us. This information may include your name, email address, shipping address, and payment information. This information is used to process your order and provide you with the products and services you have requested.

We may share your personal information with third parties who provide services on our behalf, such as payment processing, fulfillment, and customer service. These third parties are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed.

We may also disclose your personal information if required by law or in response to a legal request, such as a court order or subpoena.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your personal information.

We may update this privacy policy from time to time to reflect changes to our practices or applicable laws. We encourage you to review this policy periodically for the latest information on our privacy practices.

If you have any questions or concerns about our privacy policy, please contact us via email or phone. We are happy to help.

Refund and Return Policy

At JV Design Co., we take pride in the quality of our custom-printed apparel and are dedicated to providing 100% satisfaction to our customers.

If you are not completely satisfied with your order, you may request a refund or cancellation within 14 days of receiving your order. To request a refund or cancellation, please contact our customer service team via email or phone with your order number and the reason for your request. Please note that once an order is in production, we are unable to issue a refund or cancellation. Custom-printed apparel is made to order and cannot be returned or exchanged unless there is a defect in the product. In the unlikely event that you receive a defective product, please contact our customer service team immediately so that we can make it right.

Refunds and cancellations will be issued in the same form of payment as the original purchase. All prices on our website are listed in US dollars (USD).

Additionally, we reserve the right to cancel any order that appears to be fraudulent or in violation of our terms and conditions. If we need to cancel your order for any reason, we will provide a full refund in the form of the original payment.

Thank you for choosing JV Design Co. for your custom apparel needs. We look forward to helping you create your perfect custom apparel.

Delivery Policy

At JV Design Co., we are dedicated to providing fast and reliable delivery of our custom-printed apparel.

All orders are shipped via a reputable courier service, and the shipping method will be determined based on the size and weight of your order and your location. Most orders will be shipped within 7-35 days of the order date, depending on product availability and production lead times. If you need your order sooner, expedited production time and shipping is available upon request at the time of placing your order. Please contact our customer service team to request expedited shipping and to receive a quote for the additional cost.

Once your order has shipped, you will receive a notification with tracking information so that you can track your package. We currently only ship within the United States.

Thank you for choosing JV Design Co. for your custom apparel needs. We look forward to delivering your order promptly and securely.

Cancellation Policy

At JV Design Co., we understand that ordering custom apparel and promotional products can be a big decision, and we want you to feel confident in your purchase. That’s why we offer a 100% satisfaction guarantee on all of our products.

If you are not completely satisfied with your order, you may request a cancellation within 14 days of receiving your order. To request a cancellation, please contact our customer service team via email or phone with your order number and the reason for your request.

Please note that custom-printed products are made to order and cannot be cancelled or returned unless there is a defect in the product. In the unlikely event that you receive a defective product, please contact our customer service team immediately so that we can make it right.

Additionally, we reserve the right to cancel any order that appears to be fraudulent or in violation of our terms and conditions. If we need to cancel your order for any reason, we will provide a full refund.

Thank you for choosing JV Design Co. for your custom apparel and promotional product needs. We look forward to helping you create the perfect products for your business or event.

PCI Compliance and Security Policy

At JV Design Co., we take the security of our customer’s personal and financial information seriously. We are committed to maintaining PCI (Payment Card Industry) compliance and protecting our customers from fraud and identity theft.

To ensure the security of our customers’ payment information, we use industry-standard encryption and security protocols when transmitting and storing sensitive data. We also regularly review and update our security measures to keep pace with advancements in technology and the evolving threat landscape.

We require all of our employees and contractors to undergo security training and to follow strict security protocols when handling customer information. We also conduct regular security audits to identify and address potential vulnerabilities in our systems and processes.

In the event of a security breach, we will promptly notify affected customers and take all necessary steps to prevent further unauthorized access to their personal and financial information.

We also encourage our customers to take steps to protect their own information, such as using strong and unique passwords for their online accounts, regularly checking their credit reports, and being cautious of phishing scams and other forms of cybercrime.

Thank you for choosing JV Design Co. for your custom apparel needs. We are committed to keeping your personal and financial information safe and secure.

Labor and Export Policy

At JV Design Co., we are a custom apparel and promotional product company based in the United States. Our products are designed and manufactured in the USA, and we only use high-quality materials and printing processes to ensure the best possible product for our customers.

As a US-based company, we are subject to US laws and regulations, including those related to intellectual property, labor, and the export of goods. We take these laws and regulations seriously, and we comply with them in all of our business practices.

We respect the intellectual property rights of others, and we expect our customers to do the same. We will not produce any products that violate the intellectual property rights of others, and we will take appropriate action if we become aware of any such violations.

We are committed to fair labor practices, and we only work with vendors and suppliers who share this commitment. We conduct regular audits to ensure that our vendors and suppliers are complying with labor laws and regulations.

As an exporter of goods, we are subject to US export laws and regulations, including those related to sanctions and trade restrictions. We carefully review all orders to ensure that they comply with these laws and regulations, and we will not fulfill any orders that violate them.

If you have any questions or concerns about our legal or export policies, please contact us via email or phone. We are happy to help.

Payment Policy

Payment Policy

Payment for products ordered from our company is due upon placement of the order. For orders under $1000, payment in full is required. For orders over $1000, a 50% down payment is required up front, with the remaining balance due upon receipt of the order.

This policy is put in place to ensure that we are able to fulfill our orders in a timely manner, and to provide our customers with the best possible service. We appreciate your understanding and cooperation in adhering to this policy.

Thank you for choosing our company for your product needs. We look forward to serving you.