If you have any questions or concerns about our products, your order, or our company, please don’t hesitate to contact our customer service team.
You can reach us by phone at 252-351-8006, by email at [email protected], or by mail at 435 S. Jimmies Creek Drive Unit 65 New Bern NC, 28562.
Our customer service team is available Monday – Friday from 10am-6pm Eastern Time. We will do our best to respond to your inquiry as quickly as possible.
Thank you for choosing JV Design Co. for your custom apparel and promotional product needs. We look forward to serving you.
At JV Design Co., we believe that any artwork created and paid for by the client should be owned by the client. We are committed to providing our clients with high-quality design services, and we want to make sure that our clients have full control over the artwork we create for them.
If you are a client of JV Design Co. and have paid for artwork, you have the right to request a copy of the artwork at any time. We will provide you with the artwork in a format of your choice, such as .Ai, .Psd, .PNG, etc. However, please note that we do not provide DST embroidery files.
Our DST files are created specifically for our equipment, software, and proprietary processes. Due to the unique nature of these files, we are unable to provide them to clients. This decision is made to protect our intellectual property and ensure that our clients receive the highest level of quality and consistency in their embroidery projects.
Additionally, providing DST files to clients could create potential liability issues. These files are highly specialized and require specific machines and software configurations to be properly interpreted and utilized. If clients were to use the DST files on incompatible equipment or software, it could result in subpar results or even damage to their equipment. To avoid such risks, we refrain from sharing our DST files.
We will not produce any products that violate the intellectual property rights of others. This means that we will not create any artwork that infringes on the copyrights, trademarks, or other intellectual property rights of third parties. If we become aware of any potential violations of intellectual property rights, we will take appropriate action, such as ceasing production of the infringing artwork and/ or refunding any payments made by the client.
We also want to make sure that our clients understand that they are responsible for obtaining any necessary permissions or licenses for using the artwork in any way that is not covered by our standard design services. For example, if you want to use the artwork in a commercial product or as part of a marketing campaign, you may need to obtain additional permissions or licenses.
We value our clients and their ownership rights, and we are committed to providing the best possible service. If you have any questions about our artwork policy, please don’t hesitate to contact us. We are happy to help.
At JV Design Co., we are committed to protecting your privacy. We want you to feel secure when using our website and purchasing our products. This privacy policy explains how we collect, use, and share your personal information when you visit our website.
When you visit our website, we may collect certain information about your device and your browsing activity, such as your IP address, the type of device you are using, and the pages you visit on our website. This information is collected for security purposes and to improve your user experience. We do not use this information to identify you personally.
We may also collect personal information that you provide to us when you create an account, place an order, or communicate with us. This information may include your name, email address, shipping address, and payment information. This information is used to process your order and provide you with the products and services you have requested.
We may share your personal information with third parties who provide services on our behalf, such as payment processing, fulfillment, and customer service. These third parties are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed.
We may also disclose your personal information if required by law or in response to a legal request, such as a court order or subpoena.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your personal information.
We may update this privacy policy from time to time to reflect changes to our practices or applicable laws. We encourage you to review this policy periodically for the latest information on our privacy practices.
If you have any questions or concerns about our privacy policy, please contact us via email or phone. We are happy to help.
At JV Design Co., we take pride in the quality of our custom-printed apparel and are dedicated to providing 100% satisfaction to our customers.
If you are not completely satisfied with your order, you may request a refund or cancellation within 14 days of receiving your order. To request a refund or cancellation, please contact our customer service team via email or phone with your order number and the reason for your request. Please note that once an order is in production, we are unable to issue a refund or cancellation. Custom-printed apparel is made to order and cannot be returned or exchanged unless there is a defect in the product. In the unlikely event that you receive a defective product, please contact our customer service team immediately so that we can make it right.
Refunds and cancellations will be issued in the same form of payment as the original purchase. All prices on our website are listed in US dollars (USD).
Additionally, we reserve the right to cancel any order that appears to be fraudulent or in violation of our terms and conditions. If we need to cancel your order for any reason, we will provide a full refund in the form of the original payment.
Thank you for choosing JV Design Co. for your custom apparel needs. We look forward to helping you create your perfect custom apparel.
At JV Design Co., we are dedicated to providing fast and reliable delivery of our custom-printed apparel.
All orders are shipped via a reputable courier service, and the shipping method will be determined based on the size and weight of your order and your location. Most orders will be shipped within 7-35 days of the order date, depending on product availability and production lead times. If you need your order sooner, expedited production time and shipping are available upon request at the time of placing your order. Please contact our customer service team to request expedited shipping and to receive a quote for the additional cost.
Once your order has shipped, you will receive a notification with tracking information so that you can track your package. We currently only ship within the United States.
Thank you for choosing JV Design Co. for your custom apparel needs. We look forward to delivering your order promptly and securely.
At JV Design Co., we understand that ordering custom apparel and promotional products can be a big decision, and we want you to feel confident in your purchase. That’s why we offer a 100% satisfaction guarantee on all of our products.
If you are not completely satisfied with your order, you may request a cancellation within 14 days of receiving your order. To request a cancellation, please contact our customer service team via email or phone with your order number and the reason for your request.
Please note that custom-printed products are made to order and cannot be cancelled or returned unless there is a defect in the product. In the unlikely event that you receive a defective product, please contact our customer service team immediately so that we can make it right.
Additionally, we reserve the right to cancel any order that appears to be fraudulent or in violation of our terms and conditions. If we need to cancel your order for any reason, we will provide a full refund.
Thank you for choosing JV Design Co. for your custom apparel and promotional product needs. We look forward to helping you create the perfect products for your business or event.
At JV Design Co., we take the security of our customer’s personal and financial information seriously. We are committed to maintaining PCI (Payment Card Industry) compliance and protecting our customers from fraud and identity theft.
To ensure the security of our customers’ payment information, we use industry-standard encryption and security protocols when transmitting and storing sensitive data. We also regularly review and update our security measures to keep pace with advancements in technology and the evolving threat landscape.
We require all of our employees and contractors to undergo security training and to follow strict security protocols when handling customer information. We also conduct regular security audits to identify and address potential vulnerabilities in our systems and processes.
In the event of a security breach, we will promptly notify affected customers and take all necessary steps to prevent further unauthorized access to their personal and financial information.
We also encourage our customers to take steps to protect their own information, such as using strong and unique passwords for their online accounts, regularly checking their credit reports, and being cautious of phishing scams and other forms of cybercrime.
Thank you for choosing JV Design Co. for your custom apparel needs. We are committed to keeping your personal and financial information safe and secure.
At JV Design Co., we are a custom apparel and promotional product company based in the United States. Our products are designed and manufactured in the USA, and we only use high-quality materials and printing processes to ensure the best possible product for our customers.
As a US-based company, we are subject to US laws and regulations, including those related to intellectual property, labor, and the export of goods. We take these laws and regulations seriously, and we comply with them in all of our business practices.
We respect the intellectual property rights of others, and we expect our customers to do the same. We will not produce any products that violate the intellectual property rights of others, and we will take appropriate action if we become aware of any such violations.
We are committed to fair labor practices, and we only work with vendors and suppliers who share this commitment. We conduct regular audits to ensure that our vendors and suppliers are complying with labor laws and regulations.
As an exporter of goods, we are subject to US export laws and regulations, including those related to sanctions and trade restrictions. We carefully review all orders to ensure that they comply with these laws and regulations, and we will not fulfill any orders that violate them.
If you have any questions or concerns about our legal or export policies, please contact us via email or phone. We are happy to help.
Payment Policy
Payment for products ordered from our company is due upon placement of the order. For orders under $1000, payment in full is required. For orders over $1000, a minimum of 50% down payment is required up front, however, if you wish to pay full down upfront that is fine, with the remaining balance due upon receipt of the order.
We do not allow Net 30 payment terms unless specifically agreed upon before the order is placed. Any requests for Net 30 terms must be discussed and agreed upon in advance.
Furthermore, we reserve the right to revoke Net 30 terms at any time from any client if we deem it necessary. This decision may be made based on factors such as payment history, creditworthiness, or any other relevant considerations.
This policy is put in place to ensure that we are able to fulfill our orders in a timely manner and to provide our customers with the best possible service. We appreciate your understanding and cooperation in adhering to this policy.
Thank you for choosing our company for your product needs. We look forward to serving you.
If an invoice becomes past due by over 30 days any orders in production will be held until payment is recieved.
At JV Design, we are committed to providing you with high-quality graphic design services, including logo design. We strive to work closely with you to create a logo that perfectly represents your brand and meets your unique needs and preferences.To ensure that our design process is efficient and effective, we have established a policy and procedure to clarify the process of the creation of a successful logo:
When the logo is complete and ready to use we will present numerous options of materials to the client, and provide them with a range of options to choose from. This can include variations of the design, color schemes, and messaging so that the client can select the materials that best meet their needs. We believe that this policy strikes a balance between providing our clients with the opportunity to provide feedback and make changes to their logo design, while also ensuring that the design process remains efficient and cost-effective. Please note that this policy is subject to change based on the specific needs of each project.
The customer is responsible for thoroughly proofreading all content, including but not limited to spelling, phone numbers, and addresses, before providing final approval. JV Design Co. will not be held accountable for any errors or omissions that occur after the customer’s final approval. To ensure accuracy, please carefully review all materials and notify us of any necessary changes by replying to your proof approval email.
In light of our ever-changing economy, quotes provided by JV Design Co. are valid for a period of 14 days from the original date of issuance. After this period, the quoted prices may be subject to adjustment.
While our goal is to offer the best possible prices, a setup and art fee may apply if the submitted artwork is not print ready. This fee is a one-time charge based on an hourly rate of $60, with a minimum charge of one-half hour. Graphics that are deemed Print and Production Ready will not be subject to additional fees.
We hope that this policy helps to clarify our design process and expectations for logo design projects. If you have any questions or concerns regarding this policy or our design services, please do not hesitate to contact us.
