Dear Valued Customers,
We apologize for the inconvenience caused by the BAI 15 Needle Embroidery Machine Covers not fitting your machines properly. We are actively working on a new design and are confident that it will address the compatibility issue.
To ensure we deliver a functional and accurate product, we are conducting thorough testing before shipping the corrected covers. We understand the delay may be inconvenient and appreciate your patience.
Our commitment to your satisfaction is unwavering. We are prioritizing resolving this issue promptly. Once we receive feedback from our testers and complete quality checks, we will ship the correct covers to you as soon as possible.
While these covers are low-margin items, we believe delivering the correct product to our customers is vital. We value your trust and want to exceed your expectations.
Please contact our customer support team at 252-351-8006 or [email protected] for any questions or concerns. We are here to assist you and provide regular updates on the revised covers’ progress.
Thank you for your understanding and support. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Jaret Varholick
President
JV Design Co.
5/6/23 – Clients Notified us of covers not fitting
5/9/23 – Received photos of covers and measurements for redesign
5/10/23 – Design Process Started
5/15/2023 – Revised Design Completed per customer images and measurements
5/18/2023 – Received shipment of acrylic for remanufacture of covers
5/19/2023 – Created First of production runs of the new design to ship to 3 clients for fitment check.
Unfortunately, Facebook messenger is not a good way for us to track orders. Email can ensure we get to your messages Mon-Friday 10am-6pm and our entire sales team can help to answer the questions effectively.
You can contact us at [email protected]
Your order will ship as soon as we have confirmation the new design fits.
Email [email protected] your name you used to place the order and a valid email and you will receive shipping and tracking info as soon as the label is created!
All of our covers are laser-cut acrylic. They come with a protective coating on them. You MUST peel off the PAPER protective coating.
The paper is protected from scratching when shipping, pick at the edge until it starts to peel.
